Import/Export Manager Success Requires These 9 Traits
Managers of export/import operations frequently find themselves managing a growing number of tasks on a daily basis, including planning and coordinating shipments, overseeing delivery, managing customers and staff, and making sure that shipments adhere to both domestic and international export, trade, and financial laws.
Here, we outline nine skills that export/import managers must possess or learn in order to perform their jobs more effectively. These skills range from financial and technological know-how to interpersonal and communication skills. Some of these abilities are exclusive to export/import managers, but others are applicable to anybody working in a professional setting. There are many Shipping Management Courses in Kerala that gives training in this field.
- Finance and budget knowledge
The secret to financial success is having sound money management skills, and export/import managers are no exception.
Export/import managers need to grasp accounting systems and participate in budgeting, among other financial competencies.
Budgets, which are essentially spending plans, aid businesses in establishing their objectives and top priorities for the fiscal year. Writing expense reports, assisting with budget creation, and ensuring that teams adhere to agreed budgets are some of the duties of export/import managers.
For export/import managers who work with small enterprises, financial expertise is especially important because these companies frequently have tight budgets, and any deviations from approved budgets can be detrimental to the company.
2. Awareness about the technology
The core technology that managers of this century will use includes laptops, desktop computers, smartphones, cloud platforms, and web-based applications.
Technology has, among other things, made it easier for small enterprises to reach international markets, automate repetitive processes, enhance customer service, and reduce expenses. These organisations are now more effective and competitive because to it.
It is even more crucial for SMEs to understand how to use technology in order to stay relevant and competitive in a world that is changing quickly due to the disruptions brought on by the Covid-19 pandemic. These disruptions force businesses worldwide to embrace technology or accelerate their digital transformation in order to survive.
3. Knowledge of the requirements for international trade compliance
The import and export of goods between nations are governed by complicated procedures. Understanding and adhering to a nation’s import and export laws and regulations as well as any trade agreements it has signed is known as trade compliance.
In the majority of organisations, the export/import manager is in charge of trade compliance. These managers must make sure that all other organisation personnel are informed on the most recent revisions to the nation’s import and export laws and regulations. Failure to do so may lead to audits, fines, and border checks of shipments, all of which may prove expensive in different ways. For instance, in addition to the potential for fines, shipments held up at ports for inspection due to issues with documentation or a suspicion of breaking trade compliance laws can harm your relationship with your client, which will ultimately harm your business.
There are many Logistics Courses in Kerala which will help you to acquire the necessary knowledge to regarding the same.
4. Networking skills
Interacting with a variety of stakeholders, including consumers, suppliers like freight forwarders and transportation service providers, and representatives of governmental organisations like customs authorities, is one of an export/import manager’s duties.
These connections require upkeep and nurturing.
Utilizing social media channels makes it simple to communicate with customers. The majority of these platforms let you quickly set up a business profile that you can use to communicate with clients. Similar to this, attending events such as conferences and fairs that these entities organise is an efficient approach to develop networks with industry stakeholders and governmental organisations.
Nurturing such relationships offers different advantages. One, it increases consumer loyalty and works well to draw in new clients. Two, in the event that you have difficulties with the export/import process, service providers and government representatives you know personally might be more accommodating to your needs. Three, you take these connections with you everywhere you go, which helps you advance your career and establish a solid reputation as an authority on export/import trade.
5. Analytical skills
Every SME company seeks to increase sales while reducing expenses. They can accomplish that with the use of data analysis.
You might wonder how that is feasible.
Every day, businesses and entire industries produce data. Businesses can gain insights into consumer behaviour as well as domestic and international market demands through analysis of all this data, enabling them to make better business decisions.
The three main parts of data analytics are data collection, data analysis, and data-driven insights.
For instance, export/import managers could acquire and analyse current client data, such as sales statistics, to foresee future wants, provide them with precisely what they want when they want it, and increase sales in the process.
Analyzing trade data may similarly provide firms with information about global supply and demand for goods and services, as well as their mobility. These revelations might serve as a roadmap for decisions about production and the sourcing of raw materials from international supply networks. Businesses can use it to determine which markets to target or even how to improve their products.
6. Accountability and adaptability
Accountability is the act of accepting accountability or ownership for your work, and adaptability is the capacity or desire of a person to alter their ways of thinking or established procedures to accommodate new or altered conditions.
Export/import managers would benefit from having or honing either of these skills. Accountability fosters relationships of trust both internally (among teammates, for example) and externally (with clients, vendors, and representatives of government agencies). Similar to this, a flexible manager is more prepared to handle the problems that come with their highly stressful position.
7. Ability to receive feedback
The majority of companies operate to improve the life of a specific customer. As a result, customer feedback is crucial and should constantly be taken into consideration. An export/import manager must be able to take client feedback favourably and act on it because they deal closely with them.
The customer will always come first, which will improve your company’s reputation and encourage word-of-mouth purchases, both of which are fantastic for business in the long run.
8. Communication skills
Multiple stakeholders, including clients, transportation service providers, government agents, and others, must be dealt with by an export/import manager. To avoid miscommunication with these folks, communication must be clear and succinct. Always make sure that individuals with whom you interact understand what you mean, and more significantly, make sure that you pay close attention to and comprehend what others are saying.
9. Ability to handle stress
Managers of import and export operations frequently find themselves under pressure to make hasty choices. For instance, you might discover that a shipment was delayed, that the cargo was damaged, or that payments weren’t issued on time. All of this can result in a great deal of stress for both you and the consumer, and it also necessitates making decisions quickly about how to move forward. This is why an export/import manager should possess the ability to make cool, collected decisions in the midst of a crisis.
Do keep in mind that this list of abilities and traits that export/import managers should possess is not a comprehensive one, but rather a guide for those of you who want to boost your game and establish yourself as an authority in the export/import or logistics industry. There are many training centres for supply chain management courses in Kochi where you will get all the training necessary to lead a successful career as an export/import Manager.